Warranties

All products sold by Award One Technology carry the manufacturers warranty, and will be returned to the manufacturer or authorized agent to be replaced or repaired as per the manufacturers warranty conditions. Click here for terms and conditions

If you have an item that has failed, please fill out the Return Authorisation (RA) Form. 
You can fill out the online RA form by clicking on the following [Online RA form].

Once the RA information is processed and you will be issued an RA number.

Please write the RA number on the outside of the packaging you are returning the item in.

Our mailing address is

Award One Technology Pty Ltd
RA Department
32/148 Chesterville Road
CHELTENHAM
Victoria 3192

Note that:

• The RA number must be clearly displayed on the return packaging.
• Any package received without an RA number will be returned to the sender.
• Award One Technology accepts no responsibility for product returned without prior allocation of an RA number.
• Shipment of RA goods to Award One Technology is the responsibility of the sender.
• Award One Technology reserves the right to reject any goods which have been damaged prior, or in transit.
• RA Numbers are only valid for 7 days from the date of issue.
• Products must be returned within this period, or a new RA number must be obtained.
• Goods returned for Credit (within 14 days) are subject to a minimum 10% restocking fee. Goods outside this period are non returnable.