On line Request for Return Authority Number

On line Request for Return Authority Number

Please fill out the following and press the SUBMIT button at the bottom of the page

Name
Company
Please fill out the Return Shipping Address Below. Goods will be returned to this address. PO Boxes are not acceptable. Award One Technology is not responsible for errors in shipments to this address.
Street
Suburb
State
Postcode
Email
Phone
Fax
Invoice Number
Product Code
Serial Number
Replace or Credit	Return for Replacement	Return for Credit
Fault Description

Note

All RA Numbers must be labelled clearly on the outside of the box
When shipping drives back to Award One Technology ensure that the drive is packaged in an Antistatic bag and securely packaged in a box with sufficient packaging to prevent movement. This applies even if you are returning the item in person by "hand".
To speed up the RA process, please be specific with fault descriptions, e.g. "Drive does not spin up". We do not accept descriptions like "FAULTY" or "DOESN'T WORK!".
Shipping to Award One Technology is at the Purchasers own expense.
Ensure that you have an RA Number for all the goods you are returning. Goods returned without an RA number will not be accepted.
Goods sent back to Award One Technology which are found to have no fault will be returned to the Customer at the Customers expense. Any expense incurred from Award One Technology suppliers for goods found to be not faulty, out of warranty or void of warranty will also be charged to the customer.
Goods returned for Credit (within 14 days) are subject to a minimum 10% restocking fee. Goods outside this period are non returnable.